Website Privacy Policy

Version valid from [May 2022]
This Privacy Policy describes how we, Traco Electronic AG (hereinafter "Traco Electronic", "we" or "us"), collect and process personal data in the context of the provision of our services (as defined in Section 2 below).
In this Privacy Policy, the term "Personal Data" refers to any information that identifies a person or could reasonably be used to identify a person ("Data Subject"). 
If you provide us with the Personal Data of other persons, please ensure that the persons concerned are aware of this Privacy Policy, and only provide us with their data if you are authorised to do so. Please ensure that the Personal Data provided is correct.
This Privacy Policy is in accordance with the Federal Act on Data Protection ("FADP") or the revised Federal Act on Data Protection ("revFADP") as soon as it enters into force, and the EU General Data Protection Regulation ("GDPR").

1. Data Controller 
The "Data Controller" for the processing of data, as described in this Privacy Policy, is Traco Electronic AG, the registered office of which is in Switzerland (CHE-109.656.325). If you have any concerns regarding data protection, please inform us via the following contact details: Traco Electronic AG, Sihlbruggstrasse 111, 6340 Baar, datenschutz [at] tracopower.com (datenschutz[at]tracopower[dot]com).
The Data Controller is part of an international group company. "Group Companies" refer to the companies affiliated with Traco Electronic AG, which may have their registered offices either in Switzerland or abroad. You will find an overview of the group companies here.

2. Our services and their relationship to data processing
In the following section (No. 2.1 et seq.), you will find a description of the services we provide to customers and users, also in connection with the processing of Personal Data (hereinafter each referred to individually as a "Service", or several together as the "Services").
Here, the term "User" refers to any person who has access to the use of the website.

2.1 Visiting our website
Description: As part of the normal operation of our website, certain Personal Data relating to you is collected or sent to our server, actively or passively, in connection with your visit to the website. Our servers only collect data, such as the data listed below, in categories of the Personal Data that is processed. This information is temporarily stored in what is known as a log file. We also use cookies and other tracking technologies (such as pixels, beacons, tags or Adobe Flash technology) on our website to collect, store and track data relating to your use of the website. Further information on our use of cookies and similar technologies can be found in our Cookie Policy.
You are not obliged to actively disclose Personal Data in order to use our website.
Categories of Personal Data processed: 
•    IP address of the computer that sends the request;
•    Date and time of access;
•    Name and URL of the file that is accessed;
•    Website from which access is obtained (referrer URL);
•    The browser used;
•    If applicable, the operating system of your computer;
•    The name of your access provider.
Origin of Personal Data: We receive your Personal Data either from you or from a third-party provider.
Legal bases: We process your Personal Data based on our legitimate interest, Art. 6 (1) lit. f GDPR or Art. 13 (1) FADP / Art. 31 (1) revFADP, as well as the fulfilment of the contract with you, for the use of the website, Art. 6 (1) lit. b GDPR or Art. 13 (2) lit. a FADP / Art. 31 (2) lit. a revFADP.
Purpose of processing: We will process the aforementioned data for the following purposes: 
•    To ensure the smooth operation of the website; 
•    For the evaluation of system security and stability 
•    To improve our offer or customise our website;
•    To assert legal claims and defence in case of any legal disputes and official proceedings; 
•    For other administrative purposes.
Recipients of the Personal Data: We will pass your Personal Data on to our group companies and to selected service providers who are necessary for the operation of our website. 
In cases where we are legally obliged to do so, or in order to defend or exercise our legal claims, we may also disclose your Personal Data to third parties (for example lawyers, authorities or courts).

2.2 Contact requests via our website
Description: You have the option of contacting us via our website by filling in and submitting the relevant contact form.
Categories of Personal Data processed: In addition to the data listed under Point 2.1, we also process your contact details and any Personal Data that you integrate into your request.
Origin of Personal Data: We receive your Personal Data either from you or from a third-party provider.
Legal bases: We process your Personal Data based on our legitimate interests, Art. 6 (1) lit. f GDPR or Art. 13 (1) FADP / Art. 31 1) revFADP, and in order to fulfil your request, Art. 6 (1) lit. b GDPR or Art. 13 (2) lit. a FADP / Art. 31 (2) lit. a revFADP.
Purpose of processing: We process the aforementioned data for the following purposes:
•    To process your respective request;
•    To improve our offer or customise our website;
•    To assert legal claims and defence in case of any legal disputes and official proceedings; 
•    For other administrative purposes.
Recipients of the Personal Data: We will pass on your Personal Data to our group companies, to sales partners and third parties who are required to process your request, and to selected service providers who are necessary for the operation of our website and for the processing of your request. 
In cases where we are legally obliged to do so, or in order to defend or exercise our legal claims, we may also disclose your Personal Data to third parties (for example lawyers, authorities or courts).

2.3 Downloads 
Description: We provide various documents, including 3D downloads, on our website. Some of these documents can only be downloaded if you provide your contact details. In these cases, we use selected third-party providers to collect your contact details and provide you with the desired documents. These third parties will then provide us with your contact details. Therefore, please also note the terms of use and data protection declarations of these third-party providers.
Categories of Personal Data processed: In addition to the data listed under Point 2.1, we also process your contact details, if so specified.
Origin of Personal Data: We receive your Personal Data either from you or from a third-party provider.
Legal basis: We process your Personal Data based on your consent, Art. 6 (1) lit. a GDPR or Art. 13 (1) FADP / Art. 31 1) revFADP.
Purpose of processing: We process the aforementioned data for the following purposes:
•    In order to make the downloads you request available;
•    To improve our offer or customise our website;
•    To assert legal claims and defence in case of any legal disputes and official proceedings; 
•    For other administrative purposes.
Recipients of the Personal Data: We will pass your Personal Data on to our group companies and to selected service providers who are necessary for the operation of our website. 
In cases where we are legally obliged to do so, or in order to defend or exercise our legal claims, we may also disclose your Personal Data to third parties (for example lawyers, authorities or courts).

2.4 Traco customer support portal
Description: If you wish, you can gain access to our Traco customer support portal. In our customer support portal, you can use the web form to create and send support requests directly to our technical support.
Categories of Personal Data processed: In addition to the data listed under Point 2.1, we also process your contact details and the data that we need for the login and administration of your customer account.
Origin of Personal Data: We receive your Personal Data either from you or from a third-party provider.
Legal bases: We process your Personal Data based on our legitimate interest, Art. 6 (1) lit. f GDPR or Art. 13 (1) FADP / Art. 31 (1) revFADP, as well as for the fulfilment of the contract with you, for the use of the website, Art. 6 (1) lit. b GDPR or Art. 13 (2) lit. a FADP / Art. 31 (2) lit. a revFADP.
Purpose of processing: We process the aforementioned data for the following purposes:
•    To ensure the smooth operation of the customer support portal; 
•    To evaluate the system security and stability of the customer support portal;
•    To improve our offer or customise our website and the customer support portal;
•    To assert legal claims and defence in case of any legal disputes and official proceedings; 
•    For other administrative purposes.
Recipients of the Personal Data: We will pass on your Personal Data to our group companies and to sales partners and third parties who are required to process your request, and to selected service providers who are required for the operation of our website and for the processing of your request.
In cases where we are legally obliged to do so, or in order to defend or exercise our legal claims, we may also disclose your Personal Data to third parties (for example lawyers, authorities or courts).

2.5 Newsletter 
Description: You can subscribe to our newsletter on our website, so that we can keep you informed about current developments and other information that is of interest to you.
Categories of Personal Data processed: In addition to the data listed under Point 2.1, we also process your contact details, if so specified.
Origin of Personal Data: We receive your Personal Data either from you or from a third-party provider.
Legal basis: We process your Personal Data based on your consent, Art. 6 (1) lit. a GDPR or Art. 13 (1) FADP / Art. 31 1) revFADP.
Purpose of processing: We process the aforementioned data for the following purposes:
•    For the distribution and administration of our newsletter;
•    To improve our offer or customise our website;
•    To assert legal claims and defence in case of any legal disputes and official proceedings; 
•    For other administrative purposes.
Recipients of the Personal Data: We will pass your Personal Data on to our group companies and to selected service providers who are necessary for the operation of our website and for the operation and administration of the newsletter. In addition, your Personal Data may be shared with selected sales partners.
In cases where we are legally obliged to do so, or in order to defend or exercise our legal claims, we may also disclose your Personal Data to third parties (for example lawyers, authorities or courts).

2.6 The "Keep me Updated" function
Description: On our website, you can be kept up to date on single or multiple products by filling out the corresponding form from the "Keep me Updated" function.
Categories of Personal Data processed: In addition to the data listed under Point 2.1, we also process your contact details, if so specified.
Origin of Personal Data: We receive your Personal Data either from you or from a third-party provider.
Legal basis: We process your Personal Data based on your consent, Art. 6 (1) lit. a GDPR or Art. 13 (1) FADP / Art. 31 1) revFADP.
Purpose of processing: We process the aforementioned data for the following purposes:
•    For sending and administration of the "Keep me Updated" function;
•    To improve our offer or customise our website;
•    To assert legal claims and defence in case of any legal disputes and official proceedings; 
•    For other administrative purposes.
Recipients of the Personal Data: We will pass your Personal Data on to our group companies and to selected service providers who are necessary for the operation of our website and for the operation and administration of the Keep me Updated function. In addition, your Personal Data may be shared with selected sales partners.
In cases where we are legally obliged to do so, or in order to defend or exercise our legal claims, we may also disclose your Personal Data to third parties (for example lawyers, authorities or courts).

3. Cookies and similar technologies
Our website uses cookies. You can find more detailed information about the use of cookies in our Cookie Policy.

4. Automated decision-making 
We do not carry out any automated decision-making as part of the processing of your Personal Data on the website.

5. Cross-border transfer
Basically, all data on our servers is processed in Switzerland, from where our website is also operated. In some cases, in particular regarding our service providers or group companies, certain registered offices are outside the EU/EEA or Switzerland, for example in the USA, so that the applicable laws ensure a different national level of data protection than European or Swiss data protection law. In the case of a data transfer to such countries, we ensure (e.g., by concluding corresponding contracts) that the service providers concerned guarantee an adequate level of data protection, which is comparable to the legislation in Switzerland. A copy of the respective appropriate and reasonable warranties is available upon request.

6. Duration of the processing
Your Personal Data will be stored by us and/or our service providers, exclusively to the extent necessary for the fulfilment of our obligations. The Personal Data is stored exclusively for the period necessary in order to achieve the purposes for which the Personal Data was collected. This is done in accordance with the applicable data protection legislation. If we no longer need your Personal Data, we will delete it and/or take the necessary measures to anonymise it properly. This does not apply insofar as we are obliged to retain the data for a longer period, in particular in order to comply with statutory retention obligations. For example, Personal Data contained in contracts, communications and business letters may be subject to statutory retention obligations that may require retention of up to 10 years. In addition, we generally delete other Personal Data 5 years after termination of the respective contractual relationship between you and Traco Electronic.

7. Rights of Data Subjects
In accordance with and to the extent provided for by applicable law (as in cases where the GDPR applies), you have the right to access, rectify and delete your Personal Data, the right to restrict processing or the right to object to us processing your data; furthermore, you might have the right to receive certain Personal Data for transmission to another controller (data portability). If the processing of your data is based on consent, you also have the right to withdraw that consent. Please note, however, that we reserve the right to assert legal restrictions on our part. Furthermore, each Data Subject has the right to assert his or her rights in court, or to lodge a complaint with the competent data protection authority, in accordance with the applicable laws.

8. Data security
We have taken appropriate technical and organisational security measures in order to protect your Personal Data from unauthorised access and misuse while you are visiting Traco Electronic, such as internal policies, IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, inspections and penetration tests by third parties.

9. Amendments to this Privacy Policy
We may change this Privacy Policy at any time without prior notice. The version published on our website at any given time always applies.